Driven by rising demand for exceptional customer experiences, today’s companies are searching for ever-more advanced CX solutions. Today’s contact centre can’t just be a room full of ringing phones, it needs to be an omni-channel environment, equipped to handle all kinds of demands.
Fortunately, market leaders like Talkdesk offer state-of-the-art solutions built specifically for CX innovation. The Talkdesk CX Cloud is an end-to-end solution for customer experience designed to help businesses compete more effectively in an evolving world.
The CX cloud combines enterprise scalability with simplicity in an environment ready to adapt to your business needs. Let’s take a closer look at the features of the CX Cloud.
Talkdesk CX Cloud Review: Features
Named a leader in the 2020 CCaaS Magic Quadrant, Talkdesk’s cloud call centre software powers innovative enterprises worldwide, with a customisable, integration-ready environment. The innovative Talkdesk contact centre doesn’t just provide access to the essential global calling functionality you need. This system is also packed with innovations like AI enhancements for intelligent routing and sentiment analysis.
The flexible contact centre from Talkdesk is endlessly adaptable, so it suits companies of different shapes and sizes. To make the system even more appealing, the Talkdesk brand is constantly investing in new features to make the CCaaS environment more compelling, like dedicated solutions for specific verticals, (such as Talkdesk shopping), and native integrations. Features include:
- Extensive enterprise app store with native integrations for your contact centre
- Hundreds of APIs and connections to extend your contact centre functionality
- Call centre click-to-call, voicemail, and notifications
- Automatic call distributor and interactive voice response system
- Forward to phone and no-answer call forwarding
- Bespoke automated workflows with CRM connections
- Ticket tracking, cases and events with Talkdesk
- Call monitoring and real-time barging
- Talkdesk live reporting features with custom KPIs
- Local caller ID
- Industry-focused contact centre tools for retail, healthcare, government, and more
- Outbound call centre support for stronger sales solutions
- Infinite scalability with instant upgrades and enhancements
- APIs and SDKs for personalised customisation
- Workforce engagement management and quality management
- Call recording and AI-enhanced speech analytics
- Omni-channel connectivity for email, messaging and chat
- Benchmarks and “explore” analytics for business insights
- Agent, supervisor, and customer assistance
Designed to bring everything you need for sensational customer service into one unified environment, the Talkdesk CX Cloud contact centre solution comes packed with functionality. You can add the features you need whenever you choose, and scale your contact centre ecosystem to suit changing business needs, all with premium service and support.
Talkdesk CX Cloud Review: Benefit
Created on the cloud with flexibility and scalability in mind, the Talkdesk CX Cloud is a fantastic all-in-one solution for customer service and support. Within the easy-to-use ecosystem, you’ll find tools for things like workforce engagement and quality management matched with call-recording and AI analytics with sentiment analysis.