Talkdesk®, Inc. Has announced new solutions to address two major challenges brought on by the COVID-19 pandemic.
The cloud contact centre for innovative enterprises is aiding two obstacles brought on by the virus - Paycheck Protection Programme (PPP) loan distribution and similar small business relief programs worldwide.
To facilitate the rapid and accurate allocation of PPP loans to the small businesses who need it most, and streamline the vaccination process worldwide, Talkdesk has introduced its Small Business Lending Solution and its Vaccine Administration Solution.
Tiago Paiva, chief executive officer, Talkdesk, said: “Small businesses are the lifeblood of the U.S. economy, driving innovation and competitiveness. Large financial institutions, community banks and even fintechs have the opportunity to rescue small businesses and save the economy through PPP loan distribution.
“At the same time, health care providers have the opportunity to protect and save lives with the critical administration of the COVID vaccine. Talkdesk aims to support both of these vital efforts through the Small Business Lending Solution and Vaccine Administration Solution, with rapid deployment options available immediately.”
Economy Reboot
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Tiago Paiva[/caption]
A restart of the economy and return to a level of pre-COVID normal life faces two major challenges. These are ensuring the rapid dissemination of emergency capital to struggling businesses and efficient vaccine distribution to a vulnerable population.
Despite the urgency, current customer service processes are often inadequate to successfully execute critical programs of this logistical magnitude. The first round of PPP loans in 2020 was plagued by delays and errors while the current vaccine rollout has been slower than expected with some patients waiting on hold for hours to make an appointment.
The administration of such widespread programs involve a high level of complex coordination across multiple stakeholders. Active engagement and follow-up between institutions — lenders and borrowers, health care providers and patients — is critical to success. New technological solutions are needed to help the economic recovery with loans for struggling small businesses and to ensure the vaccine is delivered and administered efficiently.
Talkdesk is helping financial institutions re-imagine the borrower experience by reducing friction in the PPP loan distribution process. The Talkdesk Small Business Lending Solution is an end-to-end customer experience solution that streamlines the administration of PPP loans by banks, community development financial institutions (CDFIS), credit unions and small business lenders. With secure and robust customer experience solutions from Talkdesk, loan application and distribution processes are more synchronized and efficient through improved borrower engagement. The Talkdesk Small Business Lending Solution enables lenders to quickly stand up secure and dedicated contact centres in order to fast track the PPP loan application, approval and distribution process.