Leading cloud contact centre provider, Talkdesk, recently announced a new partnership with business communications leader Mitel on an enhanced enterprise contact centre solution. The two well-respected brands are coming together to create a solution that will meet the demands of the modern digital customer. The new MiCloud Connect CX, an all-in-one contact centre powered by Talkdesk on the cloud, offers end-users an award-winning and innovative CCaaS solution.
MiCloud Connect CX combines Mitel's extensive UCaaS and UC footprint, with Talkdesk's ever-evolving portfolio of customer experience solutions. According to the two brands, the combined contact centre solutions will give greater flexibility to Mitel's global customer base, along with providing new opportunities for partners.
The Convenience and Simplicity of CCaaS
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Graham Bevington[/caption]
In an agile and digital world, CCaaS solutions improve cost savings and operational efficiency. The right tools also have the potential to boost employee productivity and customer experiences. The new public cloud architecture and advanced integrations available from Talkdesk will create a unique value proposition for Mitel partners and customers around the globe in need of a more versatile service.
Through MiCloud Connect CX, Mitel will be able to take it's business comms offerings to the next level, providing next-gen contact centre capabilities, and exceptional customer experience options. Businesses of all sizes will be able to adapt more easily to the changing needs of the modern consumer. The new solution builds upon Mitel's existing contact centre portfolio, which is relied upon by thousands of companies around the globe.
According to the Executive VP of Business Development for Mitel, Graham Bevington, customer experience is easily one of the most important competitive differentiators for today's companies in a service-driven marketplace. Partnering with Talkdesk allows Mitel to help organisations embrace the public cloud with ease. This means that customers can create more personalized experiences for their customers, with a predictable cost model that they can scale as necessary.
Tiago Paiva[/caption]