Talkdesk has today announced a strategic partnership with Alorica, a global leader in customer experience (CX) solutions, to deliver turnkey CX solutions.
The partnership brings together Talkdesk’s cloud-based contact centre platform with Alorica’s award-winning operational execution and best-in-class workforce, providing clients with a complete solution to build customer satisfaction, loyalty and long-term value through a scalable, cost-efficient and secure implementation.
Tiago Paiva, chief executive officer, Talkdesk, said: “Talkdesk is passionate about driving the contact centre industry forward with innovative solutions, providing companies with the solutions and flexible consumption-based pricing options they need to set themselves apart from their competition.
“The customer-first philosophy shared by Alorica and Talkdesk helps enterprises around the world build brand trust and loyalty by delivering exceptional customer interactions.”
Greg Haller, chief operating officer, Alorica, said: “Many businesses are facing the challenge of needing to invest and scale more robust customer service and experience requirements amidst uncertain economic outlooks.