Sytel has expanded availability of its Softdial Cloud CCaaS platform for SMB and enterprise contact centers, which is now available across EMEA and APAC.
Previously, this cloud environment was only available in North America, but - going forward - Sytel will bring the technology to more locations across the APAC and European regions.
The fully-managed service offering presents companies with an out-of-the-box, low-risk system for expanding their contact center services into the cloud with no upfront investment.
Discussing its value, Michael McKinlay, CEO of Sytel, stated:
“Softdial Cloud gives full access to our flagship Softdial Contact Center (SCC) software, delivering rich, full-service functionality at scale in the cloud; no restriction, no compromise.”
Expanding the Sytel Global Footprint
Sytel developed the Softdial Cloud solution to help users achieve more with their available resources.
According to McKinley: “Everything that can be automated is automated, so the best possible efficiency is maintained.”
He also noted that the Softdial Contact Center frees supervisors from having to constantly monitor service levels while providing a real-time view of agent productivity.
In addition, the solution helps to manage these workloads, considering agent availability and – across digital channels – conversation concurrency.
Meanwhile, it allows agents to switch between channels to maintain engagement and reduce attrition.