CX Today's Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp.
We walk through SumUp's CCaaS migration, and discuss:
Front pagesponsored · Five9
6 Dec 2023 · 1 min read
SumUp Moves Its Global Contact Center Operations to the Cloud with Five9
Watch on YouTube. CX Today's Charlie Mitchell hosts Bruno Fransoni, Technical Product Manager of Contact Center and CRM at SumUp . We walk through SumUp's ...
- The challenges of SumUp's on-premises environment
- How SumUp overcame these with Five9
- The addition of a virtual agent to front up the IVR
- Five9's helpful CCaaS pilot program
- Lessons for other businesses switching to CCaaS
If you'd like to learn more about SumUp's migration, check out this case study.
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