Experience analytics vendor SuccessKPI has integrated with cloud provider LiveVox to give its customers access to SuccessKPI’s analytics platform.
The integration allows customers to use over 180 popular third-party applications and enterprise and third-party data sources through SuccessKPI’s analytics platform.
Louis Summe, CEO and Co-Founder of LiveVox, said: “As organizations today continue to shift more and more to a digital environment, data, analytics and enhanced business intelligence are essential to drive an exceptional customer experience.
“Our integration with SuccessKPI is well-aligned with our product vision and enhances the business intelligence and analytics that we already provide to customers by bringing additional data into the ecosystem and enabling real-time agent assist and decision-making capabilities.”
SuccessKPI offers various analytics that contribute to a 360-degree view of the contact centre performance, which includes top phrases customers are using, contact reasons, sentiment trends, and many mission-critical metrics.