In today's digitally-connected environment, customers have access to millions of choices every day. When it comes to standing out in this crowded marketplace, the only real way to earn the attention and loyalty of your audience is to give them the unforgettable experiences they crave. Fortunately, NewVoiceMedia may have recently proven their ability to do just that.
A leading provider of global solutions for inside sales and cloud contact centre technology, NewVoiceMedia have built their organisation around the ability to simplify and enhance successful conversations. Recently, their hard work paid off when they were recognised with an Appealie SaaS Customer Success Award.
What Are the Appealie Awards?
The Appealie awards are designed to celebrate companies in the private and public SaaS sector that demonstrate their ability to delight and engage customers in four critical categories for the modern era. The categories include:
- Android Mobile SaaS Applications
- iOS Mobile SaaS Applications
- SaaS Customer Success
- Overall SaaS
The Appealie competition selects winners for each category according to their performance in a range of factors, measured by entrant-supplied data on customer satisfaction, and a survey into engagement across performance, user experience (UX), customer service, user interface (UI), and business value segments. This year, the entries were evaluated by a panel of experts in the customer success industry, including specialists from Reply, ProsperWorks, MeetEdgar, and Chargebee.