As a company that has spent over 40 years developing high quality, innovative call recording solutions for a wide variety of small to enterprise level businesses across the globe, there is much to be expected from Storacall and the services they offer.
With this in mind, we shall be writing an in-depth review on one of the company’s most popular products, the Storacall ST Professional, giving an helpful evaluation of its features as well as our professional opinion on which types of businesses would benefit most from this product.
Before we continue, however, we must inform all readers that we are not selling this product and any information we give is simply free advice that should be used as a useful guide for potential buyers.
Why do businesses use Call Recording?
In the world of business it always pays to have something solid to fall back on if anything ever goes wrong. For companies such as contact centres that make/receive a vast number of phone calls on a daily basis, often dealing with sensitive information, verbal agreements and the general exchange of important details, it is always a good idea to keep a record of everything that is discussed in case it is ever needed for reference at a later date. By doing this, companies are able to cover their backs if ever any legal issues arise by having a full audio copy of whatever conversation took place at hand to use as evidence in a court of law. Similarly, Call recording is a excellent way to monitor staff performance when taking calls and can be used as a learning tool to help improve staff productivity and telephone manner.
What is the Storacall ST Professional?
In a nutshell, the Storacall ST Professional is a call recording solution designed to help small to medium sized businesses gain greater control over the security of their phone system at a reasonable price. Offering an abundance of high-end features that are suitable for both single or multiple sites, the Storacall ST Professional is incredibly flexible and can be utilised in a number of different business settings via a user-friendly and fully customisation web-based interface.
What benefits can the Storacall ST Professional offer?
As an extremely versatile product that supports the recording of analogue trunks/extensions, IP trunks, SIP trunks, Basic Rate ISDN, Primary Rate ISDN, Hosted VoIP and the vast majority of digital, IP and SIP handsets, the Storacall ST Professional promises to meet the requirements of a wide variety of businesses and can still be used if ever a company decides to switch its infrastructure from analogue to digital. For this reason, many businesses choose the Storacall ST Professional as is built for longevity and promises to adapt to any changes made in a business as it grows in size.
Moreover, the Storacall ST Professional also integrates well with a wide range of PBX, ACDs, communication equipment and CTI Middleware as well as offering hosted, cloud call recording for businesses that choose to use external storage. By giving businesses the option to store their data internally, externally or with a hybrid of both systems, the Storacall ST Professional is a highly flexible solution that can adapt to suit the needs of any company.