Sprinklr has introduced Sprinklr Modern Care Lite, an out-of-the-box version of its’ unified customer support solution: Sprinklr Modern Care.
Announced at Customer Contact Week (CCW) 2022, Modern Care Lite promises faster deployment, in just under five minutes.
Pavitar Singh, Chief Technology Officer, Sprinklr, said: “Companies are dealing with dramatic increases in customer support requests across social media, messaging channels, email, and voice. Agents are struggling to keep up, and the result is often a disappointing customer experience.”
“With Sprinklr Modern Care Lite, any company can quickly stand up an enterprise-grade customer support software, empower agents to deliver first contact resolution, achieve high deflection with Conversational AI, and easily access actionable AI-driven insights to reduce future ticket volume.”
The solution unifies more than 15 channels, including social, messaging, and chat, into one platform.
Thanks to built-in AI models, Modern Care Lite provides real-time actionable insights aim to drive increases in CX metrics like CSAT.