Sprinklr has announced the launch of its new contact centre as a service (CCaaS) solution: Sprinklr Modern Care Voice.
The offering includes all the fundamental applications for an omnichannel contact centre, alongside innovative AI tools to transform operational performance.
However, most notably, the solution extends beyond the confines of the contact centre as Sprinklr aims to cut across business siloes and unlock unified CX.
To do so, the new solution enables businesses to bring contact centre insights to the fore and build a connected enterprise. In such an environment, different departments can access a unified view of CX to inform, influence, and guide decisions across the business.
For many companies, such a proposition seems a world away. After all, they will have implemented numerous standalone solutions over the years. In the contact centre alone, this is often a significant issue.
Taking aim at this longstanding approach, Sprinklr Chief Technology Officer Pavitar Singh says: