SiriusXM has entered legal trouble concerning its call center account cancellation practices.
Indeed, the subscription-based satellite radio and streaming services provider faces a lawsuit accusing the company of not allowing customers to delete an account simply.
The lawsuit highlights how SiriusXM creates cancellation hurdles, such as making users speak to a virtual agent first to hear new savings offers.
It also describes such maneuvers as "deceptive business practices, unlawful service offer practices, and violations of the Restore Online Shoppers’ Confidence Act (ROSCA)."
That Act enforces that a customer should be able to leave a service as quickly as they joined.
Moreover, according to the judge presiding over the lawsuit, SiriusXM is unlawfully leveraging "inevitable wait times that come with a live customer service agent."
That wait comes combined with hearing save offers, which made canceling more complicated than signing up.