ServiceNow has announced a C$110MN multi-year investment to offer AI deployment capabilities across Canada’s public sector.
The CX management platform has committed to supporting AI adoption at scale, directly aiding in improving service delivery nationwide for Canadian citizens.
This will also allow Canadian enterprises to continue enhancing customer experiences, while remaining compliant with their country’s policies and requirements.
Improving AI Deployment in Canada
ServiceNow has begun its commitment to address AI deployment challenges in Canada with its decision to invest in the public sector market.
Recent data shows many Canadian businesses that have experimented with AI are struggling to deploy or scale it – nearly half cite talent shortages and over 90% remain in early-stage or pilot deployments rather than full production
However, by deploying native servers within Canada’s borders, ServiceNow can begin an AI expansion strategy for its Canadian customers and support the public sector in modernizing its organizations.
This will also allow ServiceNow to strengthen its current relationship with the country and its government departments to accelerate digital transformation through transparency and trust.
This investment also includes the Canada Centre of Excellence (CoE), an infrastructure and expert team created by ServiceNow based within the country, which focuses on improving AI, cloud, and digital transformation work for public-sector customers.
This will allow CoE customer agencies and organizations to run and deploy AI workloads, as well as manage AI and cloud solutions within Canada’s compliance rules using the ServiceNow platform.
This segment is expected to improve Canada’s overall AI expertise and knowledge, bringing in 100 new Canada-based jobs, and likely seeing an increase in overall AI usage.
Chris Ellison, Group Vice President and General Manager at ServiceNow Canada, highlighted how this investment could directly improve Canada’s public sector by transforming the way AI interacts with its residents.
“This is a major investment in Canada’s digital future,” he explained.