ServiceNow has officially confirmed its acquisition of Moveworks.
The move ends months of speculation about whether the deal would survive regulatory scrutiny, providing the company with a major new pillar in its bid to redefine how enterprises automate work.
The takeover bolsters the vendor’s AI-native platform with Moveworks’ front-end assistant, enterprise search technology, and its agentic Reasoning Engine.
Together, the companies say they will create “an AI-native front door that turns conversations into completed work,” offering autonomous resolution and workflow execution across the organization.
Amit Zavery, President, COO, and CPO at ServiceNow, was full of enthusiasm for the integration, stating:
“Moveworks accelerates ServiceNow’s vision to put AI to work for people across every corner of every business.
“Moveworks’ AI Assistant plus ServiceNow’s agentic platform will create an AI-native front door that turns conversations into completed work, allowing customers to resolve issues autonomously, trigger intelligent workflows, and get results – securely, responsibly, and at scale.”
Moveworks CEO Bhavin Shah echoed that sentiment, highlighting how the combined engineering teams – now several hundred AI specialists stronger – will scale autonomous work across the enterprise:
“By joining ServiceNow, we can now scale this agentic strategy for any organization… Together, we’ll deliver secure, fast, end-to-end resolution for employees everywhere.”
A Deal Months in the Making... and Nearly Derailed
The acquisition was first announced in March of this year for roughly $2.8-$2.85BN, marking the largest in ServiceNow’s history and one that executives immediately tied to the company’s front-office expansion and CRM ambitions.
Yet, by July, the deal appeared to wobble. Bloomberg reporting suggested that U.S. antitrust officials had escalated their review, issuing a “second request” for detailed information from both ServiceNow and Moveworks.
At the time, analysts questioned whether a deeper investigation might jeopardize ServiceNow’s broader CRM strategy, which hinges on connecting front-office engagement with back-office fulfillment through a single agentic AI layer.
However, days after the reports, CFO Gina Mastantuono reassured investors that the company wasn’t losing sleep over the regulatory process.
“We’re not worried about Moveworks closing. It is, from our perspective, a timing issue,” she said during an earnings call.
The deal’s closure today validates that stance, removing the most meaningful obstacle in ServiceNow’s M&A-heavy year.
The Strategic Prize: An AI Front Door for Every Employee
ServiceNow and Moveworks already share around 250 customers, with Moveworks deployed to 5.5 million employees worldwide.
Nearly 90% of those customers have rolled out Moveworks across their entire workforce – evidence that its assistant has become a trusted first point of contact for employee requests.
For ServiceNow, that reach is not merely additive. It fills one of the few remaining gaps in its agentic AI stack: a natural, intuitive entry point for employees to ask questions, search, and take action – all without navigating forms or portals.
