Enterprise software leader ServiceNow has announced updates to its services which will allow customers to request to have their EU‑hosted data always handled exclusively within the EU.
The move brings the company in line with a number of recent judgements and rulings affecting the European Union, including new European Data Protection Board recommendations.
Carla Arend, Lead Analyst, Cloud in Europe for IDC, said: "The Schrems II ruling has led European organisations to revisit their cloud‑related data protection policies and processes when it comes to international data transfers through cloud services. Contractual, privacy, and security safeguards and the assurance that data will be kept and handled in the EU help European organisations to comply with European data protection laws while taking advantage of global cloud platforms. Vendors, such as ServiceNow, that invest to support their customers in response to this ruling are providing essential choice to their customers."
Keeping Data Within the EU
Said customers will be able to receive support from EU‑based ServiceNow teams, with workflow solutions hosted on clouds within the EU. The company said customers will be able to opt-in for free from early 2022.