ServiceNow has poured cold water over concerns that its Moveworks acquisition might be in danger.
Bloomberg ignited the speculation last week, reporting that the deal faces an "in-depth" antitrust review.
Citing "sources familiar with the matter", the publication also noted how the US Justice Department had sent a "second request" for additional information from both parties.
ServiceNow and Moveworks must complete this extra step before the acquisition can proceed.
Yet, Gina Mastantuono, President & CFO at ServiceNow, shrugged off concerns that this escalation could endanger the deal.
During the company’s latest earnings call, she said:
We're not worried about Moveworks closing. It is, from our perspective, a timing issue.
The takeover, first announced in March, will cost ServiceNow $2.85BN, making it the largest roll-up in the company’s history.
It’s also the fifth acquisition ServiceNow has made in 2025 alone, with the tech giant snapping up CueIn, Logik.ai, Quality360, and – as announced at Knowledge 2025 – data.world.
Yet, the Moveworks deal is perhaps most significant, not just in terms of its price tag, but also in how it could further ServiceNow’s ambition to automate end-to-end customer fulfilment, connecting the front, middle, and back office.
As such, the acquisition promises to play a big role in ServiceNow’s continued charge into the CRM space, which is gaining momentum.
ServiceNow CEO: Agentic AI Could Render Traditional CRM Obsolete
ServiceNow’s CRM solutions featured in 17 of its top 20 deals last quarter, each worth over one million dollars.
According to Bill McDermott, CEO of ServiceNow, the statistic demonstrates the company’s "strong momentum" in a market where it has a "massive opportunity" to grow.
Why? Because traditional CRMs are soon set for the scrap heap, according to the CEO.
Citing "industry experts", he said: "Agentic AI represents a seismic shift that could render traditional CRM obsolete.
"By the end of this decade, enterprises will adopt systems of action driven by autonomous front-end agents.
The future isn't a CRM screen; it's omnipresent AI agents embedded in everyday tools.
In other words, agentic AI will become ubiquitous, built into software solutions, reimagining user experiences and workflows.
