The workplace is changing at an incredible rate, with more people than ever before working remotely, or in a hybrid environment. In this new landscape, it’s crucial for businesses to be able to manage and enhance workflows wherever possible.
Having access to the right cloud-based tools for managing customer service agents and contact centres is how you ensure you can continue to compete in the age of experience. Though CCaaS solutions are a good start, many business leaders find they need additional tools to help them manage their evolving teams. This is where solutions like the ServiceNow Digital Workflow platform comes in.
The “Now” platform by ServiceNow is a solution for ramping up and scaling customer service in any environment. You can create full cross-enterprise digital workflows to connect systems, people, and functions and boost business agility. Here’s what you need to know about the ServiceNow platform for workflow transformation.
ServiceNow Digital Workflow Platform: Features
Available as part of the comprehensive ServiceNow platform for CX and business transformation, the Service Now “Now” platform is an award-winning tool for business productivity. With this platform, companies can unlock a cloud-based environment that scales with their business, offering access to quick and efficient workflow digitization.
The Now platform offers a range of core capabilities, enabling business leaders to achieve new levels of agility in a complex world. As ServiceNow notes themselves, today’s working conditions require companies to be ready for all kinds of changes in their companies. With ServiceNow’s digital workflow platform, anyone can digitize and automate workflows, boosting business resiliency, no matter what happens. Features include:
- Security by default with data protection
- Access management controls
- Core services for ServiceNow apps and SaaS functions
- No-code development so you can make your own apps quickly
- Professional development with standards-based web tools
- Web application frameworks
- Integration services to connect all systems easily
- Intelligence for faster automation
- User experience and notification services
- Self-service portals
- Custom User interfaces
- Performance analytics
- Configuration management database
- Virtual agents and AI search
- Mobile studio for native mobile apps
The wide range of ServiceNow “Now” platform-tools come together to create an environment where business leaders can boost productivity with low-code app creation, integration services, notifications, and in-depth intelligence. All the while, you can manage your digital transformation journey without compromising on security and compliance.
ServiceNow Digital Workflow Platform: Benefits
The ServiceNow Digital Workflow platform is a comprehensive environment where companies can significantly improve their business processes through low-code applications, flexible workflows, and intelligent automation. This environment brings systems, data, people, and applications together to keep teams engaged and productive, even in a remote or hybrid setting.
The ServiceNow environment automatically scales to suit your business, with endless ways to optimise processes and encourage new levels of growth for your company. Benefits include: