Enterprise software firm ServiceNow and execution management software startup Celonis have announced a new strategic partnership.
ServiceNow offers a digital workflow platform which helps companies scale customer service via automations which connect systems, people and functions.
Celonis, meanwhile, offers an execution management system helping companies mine processes for efficiencies and implement them, from analytics to strategy and planning, management, actions and automation. The company counts the likes of AstraZeneca, Coca-Cola, Dell, Siemens, Uber and Vodafone among its customers.
The companies said they would combine ServiceNow’s workflow platform with Celonis’ process execution capabilities, to help customers better understand how work takes place across an organisation.
“There is an innovation explosion underway as business leaders face do-or-die moments to profoundly evolve business models and accelerate digital transformation,” said ServiceNow CEO Bill McDermott. “ServiceNow and Celonis are joining forces to help companies liberate business from decades-long process bottlenecks, integration challenges, and workforce frustration. The workflow revolution has arrived, and we are leading this once-in-a-generation opportunity to make work better for everyone.”
The partnership will see the formation of a go-to-market relationship, with Celonis planning to adopt ServiceNow for employee engagement purposes – with the latter company already using Celonis’ process mining capabilities.