ServiceNow has announced updates to its Workplace Service Delivery solution to support employees and facilities teams in an increasingly hybrid work environment that demands flexible, agile workplace service management applications. ServiceNow gives employees a consumer-grade mobile experience to reserve workspaces, conference rooms and services and navigates workplaces.
ServiceNow’s Workplace Service Delivery solution meets the urgent need for companies and employees to reopen offices and return to workplaces smoothly. Multi‑channel, native mobile solutions automate requests, reservations and repairs so employees can focus on meaningful work.
New features of Workplace Service Delivery include:
- Intelligent and intuitive reservation capabilities in the Workplace Reservation Management application for a consumer‑grade reservation experience - With many organisations prioritising workspace hoteling over permanent seats in the new hybrid work environment, employees need to be able to easily make reservations for workspaces and workplace services. Workplace Reservation Management already makes it simple for employees to reserve workspaces, desks and conference rooms. New native mobile capabilities make it even easier for employees to request these spaces. The updates also improve the self‑service experience for employees as they book workspaces with single‑click reservation capabilities. Additionally, a new prompt feature recommends adding requests and services – like catering or room configurations – while making a reservation.
- New space utilisation capabilities within the Workplace Space Management application help facilities teams optimise real estate spend - In the hybrid workplace, it's critical that facilities teams have real‑time access to data about space utilisation to efficiently design workspaces and maximise real estate investments. If facilities teams understand how many employees are coming into a workplace on a given day, month or year, they can make more informed decisions about the office layout, how many buildings or floors need to be open, how much food and drink should be available in a kitchen, and workplace cleaning schedules
- Enhancements to the Workplace Space Mapping application for better wayfinding throughout the office - Many employees returning to an office may be unfamiliar with new office layouts, while others who were hired during the pandemic have never set foot in the office. New mapping enhancements help employees locate permanent or reserved workspaces, find and reserve conference rooms or workspaces near teams, and navigate their work campus with ease.
Blake McConnell, SVP of Employee Workflow Products at ServiceNow, said: