Serviceaide, a global provider of intelligent, IT and enterprise service management solutions, announced the acquisition of SunView Software, a leading provider of IT Service Management (ITSM) software. Sunview serves Fortune 1000 customers globally and partners with organisations to build smarter, more responsive IT service environments delivering better employee engagement, increase productivity, and improved customer satisfaction.
The combined company will deliver powerful new offerings and capabilities for both Sunview and Serviceaide customers. Organisations can benefit from modernizing and automating the delivery and management of a wide range of service and support functions through the combined products and service offerings.
Serviceaide’s offerings include the awards-winning Luma Digital Service Management Suite which has a breakthrough intelligent Virtual Agent, a new way to access and share knowledge. The suite also includes a service automation platform incorporating artificial intelligence, machine learning, and natural language processing to provide first contact resolution 24/7. Digital conversations with Luma resolve many support needs without human intervention, transforming the process of solving service problems through automation and knowledge management.
Wai Wong, founder and CEO of Serviceaide, said: "Our acquisition of SunView builds on Serviceaide's mission of bringing innovative and best performance/price service management solutions for both ITSM and enterprise service management."
"We are committed to all of our customers. Our goal is to provide leading support as well as a no-risk, strategic roadmap to enable them to extend value across their service solution for many years to come."
SunView's flagship ChangeGear platform is well-known for superior change management, intelligent incident management, and strong asset discovery and management. This acquisition extends Serviceaide's capabilities and reach with a feature-rich ITSM solution that brings additional business value to customers through Serviceaide's intelligent virtual agent technology.