Predictive, generative, agentic... there are many forms of AI creeping into customer service.
However, before boiling the ocean, contact centers should consider the quick wins they can build upon.
That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell.
Live from the NiCE Interactions International, Blankenship also discusses:
The Most Exciting AI & Automation Technologies Touching Contact Centers
Blankenship discusses some of the AI solutions her team has implemented and other innovations that have piqued her interest.