Sapience Analytics, the market leader in knowledge workforce management, introduced its new integration framework for its Sapience Vue enterprise work activity analytics, insights and productivity product that turns efforts into outcomes across employee journeys.
The demand for work analytics has seen a major increase since the start of the pandemic, with organisations shifting their resources to support shelter-in-place, WFH models. Management approaches have moved from line-of-sight and in-person practices to digital-first.
Sapience’s new integration framework provides organisations with ultimate integration extensibility via the ability to connect additional systems and applications. Organisations can easily customise their data integration streams to correlate work efforts to outcomes across any employee journey. The new integration framework provides a blended view of effort data with output data, enabling organisations to identify the combination of work activities that produce the best results.
The product integrates into almost all popular digital workplace platforms such as Microsoft Office 365 and Google Calendar to support email, teams and meetings analysis; Microsoft Teams for chat and voice call analysis; Microsoft Azure for DevOps stories/tickets analysis; and Salesforce for customer support cases and sales opportunities.
