SAP is working with Vonage to expand the reach of its AI agents and automate more of the enterprise.
The collaboration combines SAP Business Technology Platform (SAP BTP) and Business AI with Vonage’s CPaaS portfolio.
In bringing these technologies together, the companies hope to create next-generation AI agents that cross systems and automate more multistep enterprise processes.
That's according to Philipp Herzig, CTO & Chief AI Officer at SAP, whose team will pilot some use cases and share proof-of-concept (POC) demonstrations at MWC 2025 in Barcelona.
One example to look out for is how SAP may use Vonage APIs to monitor specific events - like network outages - and bridge these occurrences with impacted customers through proactive outreach and its CRM data.
However, the demos will go beyond customer support use cases alone and into the broader enterprise.
Additionally, Seckin Arikan, Head of API at Vonage, shared the broader vision of the partnership: "Together with SAP, we are turning innovation into actionable business value for enterprises.
This collaboration signifies a major step in advancing network and AI-driven applications.
The announcement follows a mutual SAP-Vonage announcement from last year, where the vendors pledged to help developers create ‘next-generation’ communication and network APIs for enterprises. This is the next step on that journey.
How CPaaS Supports Agentic AI
CPaaS platforms integrate systems and enable businesses to define workflows based on signals from these solutions. They also facilitate communication across channels.
As CPaaS enables those workflows, AI agents can run across them to automate more of the enterprise.
In this sense, the technology may become the infrastructure for AI agents.
Roberto Kutic, COO of Infobip, shared this vision on LinkedIn, noting that "CPaaS will no longer be just an enabler—it will be the backbone of AI-driven business interactions."
This Vonage-SAP announcement highlights that this shift is already happening. As Kutic forecasts:
