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CX Today's Charlie Mitchell hosts Jen Bailin, Chief Revenue Officer (CRO) at SAP Customer Experience. In this session we discuss the following:
- An introduction to SAP Service Cloud
- Updates to the Agent Console
- New case management workflows
- Integrations with Microsoft Teams and Qualtrics XM
If you're looking for more information on this topic visit: SAP Reveals New Features for Its Service Cloud Solution
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