Salesforce is celebrating another year at the forefront of the CRM space.
Indeed, new research from the IDC once again shows that it leads the field, now occupying 22.9 percent of the market.
As such, it is far ahead of its closest competitors, which are Microsoft (5.8 percent), Oracle (5.1 percent), and SAP (4.7 percent). The following graph emphasizes this.
[caption id="attachment_46494" align="alignnone" width="560"]
This graph was first published as part of the IDC's Worldwide Semi-annual Software Tracker[/caption]
Moreover, it's the ninth consecutive year that Salesforce has topped the list, released as part of the IDC's Worldwide Semi-annual Software Tracker report.
Giving his two cents, Bill Patterson, EVP & GM, CRM Applications at Salesforce, adds:
To be recognized as the #1 CRM by IDC is an honor and a testament to Salesforce’s commitment to make it easy for companies to deliver trusted customer experiences.
Patterson also believes its ability to deliver "technology that drives automation and cost savings" is fuelling its continued success.
An Enduring Presence in the CRM Market
Besides being the number one CRM provider worldwide, Salesforce is the market share leader for Latin America, North America, Western Europe, and Asia Pacific.
In addition, according to the IDC, Salesforce is increasing its presence across the enterprise, growing its position in relation to sales, service, marketing, model-driven application platforms, and enterprise community solutions.
