Salesforce has confirmed that it is aiming to recruit more than 1,000 workers to help keep up with the demand for its Agentforce solution.
Having gone live at the end of last month, Agentforce is a new platform layer that allows companies to easily scope, test, and deploy ready-to-use AI agents that enhance Salesforce workflows.
Powered by generative AI (GenAI), its low/no-code Agent Builder also allows brands to create custom AI agents for specific tasks and connect various functions within the Salesforce ecosystem.
According to Bloomberg, Marc Benioff, CEO of Salesforce, is very enthusiastic about how the product has been received so far:
Agentforce became available just two weeks ago and we’re already hearing incredible feedback from our customers.
Indeed, the CEO is now looking to capitalize on this "amazing momentum" by hiring employees to specifically drive sales of the vendor’s latest innovation.
This onboarding initiative follows the addition of 1,839 new employees in March, which brought Salesforce’s workforce to 72,682.
The combination of these two recruitment measures means the company is well on its way to fulfilling the pledge made by Benioff in September of last year to bring in 3,300 new employees.
Indeed, this illustrates Benioff’s renewed commitment to “growing the company,” having made over 10 percent of its staff (8,000) redundant across the first eight months of 2023.
Agentforce: Salesforce's Golden Goose
While it's far from unusual for a CX tech vendor to promote and champion their new products, Agentforce seems to be receiving a massive push.
Salesforce initially announced the launch of the solution during its Dreamforce conference, where it showcased the tool’s credentials by helping customers create over 10,000 AI agents across various industries and use cases.
In addition, the company has over 20 planned Agentforce tour events throughout December, where it will be shopping the product to customers in cities such as New York, London, and Tokyo.
And then, of course, there have been Benioff’s repeated criticisms of Microsoft.
