Salesforce has launched a low-code developer toolkit – known as Salesforce Platform for Slack - allowing users to build integrations and apps on the UCaaS platform.
After acquiring Slack in a $27.7BN deal last year, Salesforce started integrating the app into its service as a software (SaaS) solution portfolio.
Now, the company has introduced a developer platform that allows new workflows to run between Slack and its Customer360 apps. As such, developers can create actions and automations that connect various systems, making Slack their company's central hub.
Highlighting the benefits of this, Rob Seaman, SVP of Product at Slack, said:
By making it easier than ever for Salesforce developers to bring their unique apps, data, and automations built on Customer 360 to Slack, where collaboration is already happening, Salesforce Platform for Slack helps make every conversation more insightful, customer-centric, and action-oriented.
By leveraging Slack in such a way, the platform will connect Salesforce clouds, enabling a stream of data to flow in and out of the messaging app.
With this data, companies may harness the platform to surface critical insights, which various departments share and collaborate on. Then, through Slack, developers can create new workflows, which allow companies to act on these insights quickly.
Discussing these new developer capabilities, Stuart Thomson, Solutions Architect at Kimble, added:
