Zoom Contact Center has achieved sales results executives had not expected "for another 18 to 24 months," Kelly Steckelberg, Zoom’s CFO, said during the company's latest earnings call.
The comments come as the company missed Q2 revenue estimates, after reporting an eight percent increase year on year in revenue.
A stronger U.S. dollar and low growth in non-enterprise customers were among the biggest factors contributing to the miss, said Steckelberg.
She said new enterprise customers are pushing Zoom’s revenues forward. Indeed, its enterprise business expanded 27 precent year on year and now makes up more than half of Zoom’s total revenue.
"The strategy for selling Zoom Phone, Rooms, Contact Center, etc., is to sell into our existing installed base. We continue to see some of our largest customers continue to expand," the CFO said.
Eric Yuan, Zoom’s Founder and CEO, said that customers were attracted to Contact Center because of its seamless integration with Zoom Meetings and Zoom Phone.
He added that the vendor has displaced legacy contact center solutions, which he called "costly and complex", with "flexible, innovative" solutions that are "lower cost, in many cases."