Top British savings and investment platform, Hargreaves Lansdown has picked Sabio Group to manage its core customer contact centre and workforce optimisation systems. Sabio is Europe’s leading full service CX provider and will deliver Hargreaves Lansdown with constant managed service support, ensuring continued high availability for customers requiring helpdesk facilities.
Duncan ter Veen-Hockney, Internal IT Manager, Hargreaves Lansdown, said: “At Hargreaves Lansdown we’re committed to putting our clients first, so it’s essential that contact centre and digital technologies run optimally - to ensure availability for key client services such as our helpdesk.
“We knew we needed a specialist partner to look after our critical Avaya and Verint contact centre technologies and help ensure that we’re operationally resilient. Sabio, with its comprehensive technology accreditations and proven 24/7 expert support capabilities, is the smart choice for us.”
Hargreaves Lansdown has 1.3 million clients who trust the company with more than £96 billion of savings and investments - making its contact centre CX business-critical.
Sabio will support Hargreaves Lansdown’s Avaya Aura contact centre and Verint workforce optimisation solutions, including speech analytics, workforce management, quality monitoring, call recording and performance management.