Digital customer experience transformation specialist Sabio has launched a new AI-powered platform - Sabio Console - to simplify the omnichannel customer experiences.
Launched at Sabio’s flagship annual customer event, Sabio Console integrates channels like voice, webchat, SMS, and WhatsApp into conversational AI platforms such as Google CCAI, ES & CX.
Tom Mullen, Sabio’s Chief Product Officer, said: “Sabio Console is an exciting new offering that brings together Sabio’s experience in building AI-powered CX solutions into a single platform.
“The platform has been designed for organisations handling millions of customer queries and who have a large operating cost in their contact centre or customer service function. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.
“That’s where Sabio Console flourishes and has been designed with flexibility and scale in mind. It provides an intuitive user interface so customers can get started quickly, along with a comprehensive API for customisation and building more complex use-cases as customers scale-up.”
Through the platform, companies can design, build, and deploy automated customer interactions across multiple channels within a single platform.