Digital customer experience transformation specialist Sabio has extended its partnership with Google Cloud and Twilio.
The tech provider has also built a new solution that deploys Google Cloud Contact Centre AI across the Twilio Flex platform.
Stuart Dorman, Sabio’s Chief Innovation Officer, said: “This is an exciting next phase of our partnership with Google Cloud and Twilio and one that strongly showcases how AI can be used to transform customer experiences.
“At Sabio, we’re proud to be recognised as one of Google Cloud’s leading contact centre AI specialists in Europe. Our customer base is filled with organisations that we’ve helped benefit from Google Cloud CCAI."
Together with Google Cloud and Twilio, Sabio has enabled many organisations to automate or deflect voice interactions, improve first call resolution, assist call centre agents with suggested responses, and more.
“We have been developing our own products around Twilio’s Programmable Voice combined with Google Cloud CCAI for the last two years and are excited to expand these capabilities to Twilio Flex."
“Our native integrations with Google Cloud provide customers with instant access to a world leading conversation AI platform. It is a testament to both the expertise and knowledge we possess internally around Twilio and Google Cloud technologies and capabilities, particularly relating to Google Cloud CCAI”, added Dorman.