SaaS Labs has announced an extension of its JustCall contact centre solution with a conversation intelligence platform.
SaaS Labs offers a range of telephony, productivity and automation software, including CallRoot to help marketing teams track phone calls and Helpwise, an automated shared inbox for dealing with customer communication. Its contact centre offering JustCall serves as a cloud-based phone system and features extensive CRM and helpdesk integration – with customers including the likes of Walmart, Pipedrive, Dominos and Jaguar.
The newly announced JustCall IQ product automatically collects call data such as customer sentiment and buying patterns, and is intended to boost the quality of sales team conversations.
"A cloud contact centre bundled with conversation intelligence ends ambiguity in sale forecasting and feedback. It gives one true source of call data," Gaurav Sharma, Founder & CEO, JustCall told us. "It maps everything from customer sentiment, satisfaction, points of interest, and key moments to help you make high ROI decisions.
New features enabled by the offering include: