Dutch cloud services provider specialising in white label products, RoutIT has recently added further value to their partner propositions with the introduction of HIP reporter analytics. The HIP Reporter call analytics suite includes a range of data analysis and reporting tools, developed with and powered by the leading software company, Tollring. The new solution is available now to channel partners for RoutIT everywhere.
In the time leading up to the HIP Reporter Analytics launch, the new RoutIT solution has been received very well by the partner community. This much-anticipated tool will help RoutIT partners to improve their value propositions with 3 separate levels of call analytics. This includes access to an entry-level dashboard, enhanced reporting and live wallboards to motivate customer-facing teams.
Rising Demand for Customer Analytics
Tollring is one of the global market leaders in software development, offering data visualisation tools, business intelligence and more. The wide variety of solutions available from Tollring helps companies to better understand their information, assets, and resources.
With Tollring's help, RoutIT has been able to deliver an essential upgrade to their portfolio for their partners. According to Paul Velders of RoutIT, since plans for the new capability were announced, there has been a growing level of interest from partners. The HIP Reporter solution goes above and beyond expectations for the partner community. What's more, RoutIT is committed to continuously improving and enhancing the product, to suit the ongoing needs of their call centre and telephony customers.
Improving Customer Experience Visibility
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Tony Martino[/caption]
