RingCentral has released RingSense for Sales, an AI platform that supports sales teams with analytics and automation tools.
The platform leverages generative AI alongside machine learning models, which RingCentral has trained on millions of hours worth of interactions.
In doing so, it churns out insights for revenue-generation teams. These insights may include the best time to follow up with a customer, suggestions to shorten prep time, and keyword trends from successful conversations.
Yet, for RingSense to deliver actionable insights, it must drink from a drink from a deep well of customer-specific data.
RingCentral enables this by allowing the solution to funnel data from third-party CCaaS, UCaaS, and CRM platforms alongside additional customer experience and enterprise communications tools.
Scanning all this data, RingSense aims to spot issues before they become particularly problematic. These may include missed deadlines, coaching gaps, and mixed messaging.
In addition, the platform offers the tools to automate monotonous tasks, such as monitoring follow-ups and auto-creating call notes.
Celebrating the launch, Vlad Shmunis, Founder, Chairman, and CEO of RingCentral, stated:
With RingSense, we have the opportunity to inject cutting-edge AI across the entire RingCentral portfolio and make communications a powerful resource for businesses to unlock new potential and quickly extract meaningful information and insights.
RingCentral also wishes to support users in sharing data across the business, allowing other departments to draw value from them.
For instance, marketing teams can harness insights, isolate drivers for sales, and maximize their presence in deals.
The following video showcases more excellent examples of these insights.
