Globally-leading provider of enterprise collaboration and communication services through the cloud, RingCentral, recently announced two brand-new analytics capabilities offered in real-time. These solutions have been designed to provide deeper levels of insight into the RingCentral Office service for communication. They include:
- RingCentral Live Reports: which empowers department leaders in business to track interactions with customers and ensure enhanced customer service.
- RingCentral Quality of Service Analytics: Which provides enterprise IT teams with an opportunity to diagnose and anticipate voice quality issues that may impact global users, before they become severe problems.
As Enterprise demands grow more significant, organisations have been searching for solutions that allow them to deliver the highest quality of service to their users. According to the vice president of product management at RingCentral, Jose Pastor, the company is now bringing the most sophisticated reporting solutions into their portfolio, to help IT and department leaders better monitor and resolve issues instantly.
What to Expect from RingCentral Live Reports:
RingCentral Live Reports is intended for business department leaders who need to ensure that their departments are offering the best possible interactions to customers. It comes with customisable dashboards that offer real-time information on employee availability, call volume, and customer hold-time, among other things. The system is built to complement existing RingCentral Office capabilities, such as call routing, call queuing, monitoring, recording, and more.
According to the Manager of "NakedWines.com" Mark Hansen, Live Reports have really helped their business to shine a light on what's available in their industry, so that they can plan the staffing of their company based on patterns and forecasts for call volume. It helps to ensure that the company can provide a consistently positive experience for their customers and call agents.
RingCentral Live Reports is now available as an add-on for RingCentral Office customers.
