FourNet, a company committed to helping businesses drive better customer experiences, recently announced that now is the perfect time to review tech decisions. According to the FourNet team, the rapid choices public and private sector companies made during the COVID-19 lockdown need to be revisited. Examining the environment again will help companies to make the most of future collaboration and communication opportunities.
FourNet (previously 4Net Technologies) offered this advice after publishing a new study into the potential of the “new normal” environment for UK businesses. The organisation found that remote working is going to be the way forward for tens of thousands of British employees.
Managing Director for FourNet, Richard Pennington, said that the rapid nature of Britain’s lockdown meant that decision making strategies were flipped upside down. Companies that rushed into the wrong decisions could face crucial consequences going forward.
Responding Rapidly to Change
During just one week of the UK lockdown period, 49% of the UK population was working from home, comparing to only 5% for the whole of 2019. FourNet’s new study into remote working highlights the importance of revisiting decisions made during the recent crisis. Organisations across the company need to think about an ongoing digital strategy.
The report states that a massive number of contact centre and business operators might discover that remote working offers new opportunities for business continuity and operations. This could lead to a massive shift in corporate decision-making. Some companies may even find that they can discover more saving opportunities by making remote working a long-term part of their business plan.