Reputation, the leader in reputation experience management (RXM), today announced the acquisition of Nuvi, a robust social customer experience software company. Nuvi’s award-winning social listening and data visualisation capabilities fit into Reputation’s innovative platform built for exceptional experience management.
With this acquisition, Reputation is giving its platform an upgrade in form of a combination of traditional experience management (surveys), digital experience (business listings), and experience management (reviews and social media feedback). This will allow brands to access incredible social listening and data visualisation capabilities and manage customer interactions at scale while capturing feedback data and using it to grow their business.
[caption id="attachment_36486" align="alignright" width="200"]
Joe Fuca[/caption]
Joe Fuca, CEO of Reputation, said:
“Reputation’s acquisition of Nuvi demonstrates our continued commitment to innovation in service of helping companies elevate their customer experience programs by turning feedback into the business insights that fuels progress”
“The opportunity to capitalise on real-time consumer feedback flooding in from social media is now, and Reputation’s RXM platform is the only comprehensive software built for next-generation brands.”
New Member of the Reputation Family
Nuvi (short for “New Visualisations”) is a unified social listening and customer experience software company that helps brands understand and engage with their customer on social media platforms like Twitter, Linked In, Facebook and more. Nuvi has been working with the largest global enterprises across various sectors, from retail through hospitality, to manage their social media listening programmes.