Freshworks has launched several fresh features and capabilities for its Freddy Agentic AI Platform.
The revamp includes enhancements to AI Agent for Email and AI Copilot, as well as the introduction of Freddy AI Agent Studio – a no-code platform that streamlines the creation and deployment of autonomous AI agents.
All of these solutions aim to provide businesses with a platform that doesn’t just reply to customer queries but actively resolves them.
Freshworks claims that its AI agents are able to complete tasks across multiple applications, identify root causes, and recommend next steps.
The vendor also outlined some specific use cases where the newly enhanced platform excels, including order tracking, account updates, bookings, payments, subscription management, and loyalty programs.
By handling these tasks quickly and autonomously, the Freddy Agentic AI platform helps free up teams to focus on higher-value work.
In discussing the news, Dennis Woodside, CEO of Freshworks, said that the company is “on a mission to uncomplicate the most grueling and repetitive work that IT service and customer support teams face every day.
“Just like our core software, Freddy Agentic AI gets up and running fast and delivers immediate value – serving as a business accelerator, not another overcomplicated project.
Our customers are seeing real results, such as improved CSAT scores, faster resolution times, and lower operational costs.
So, let’s take a closer look at some of Freshworks’ latest agentic AI releases.
Freddy AI Agent Studio
Freddy AI Agent Studio offers an integrated, easy-to-use toolkit that lets support teams build, test, and deploy AI agents in minutes, without the need for technical expertise.
These agents can be trained to handle tasks like issuing refunds, tracking orders, or updating customer records autonomously.
The solution includes a Skills Library with pre-built templates that enable AI agents to take action in popular applications like Shopify and Stripe.
