Cork, Ireland-based technology company Spearline has announced a partnership with healthcare communications firm RelateCare to support the latter’s patient care offering.
RelateCare, which offers telehealth and contact centre solutions to healthcare organisations in the United States and Ireland, is using Spearline’s Voice Assure to automate the testing of connectivity and audio quality.
Spearline’s solution also provides network visibility and real-time updates on any issues as part of its bread and butter offering - testing call connectivity, audio quality, latency and more. According to the company, voice quality and uptime were two factors crucial to providing an excellent customer experience, particularly due to the ongoing COVID-19 pandemic.
Spearline CEO Kevin Buckley said: “RelateCare has a strong, established record of providing their customers with high-quality communications services. We are delighted to be a part of their toolset and to help the enhancement of their services.”
Healthcare at a Distance
The initiative was partly prompted by the pandemic and the associated move to telehealth solutions in aid of social distancing, with RelateCare witnessing demand for its “healthcare at a distance” offerings grow rapidly in recent times. The company also offers consultancy services to allow healthcare organisations to make the most of contact centres and turn them into revenue generators.
RelateCare CEO, Conor O’Byrne, emphasised how the partnership with Spearline helps with the monitoring both internal and external communications, saying: “We help patients access the care that they need when they need it and Spearline's capabilities are instrumental and ensuring we can do this through our centralized support and telehealth centers.”
