Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform.
The partnership enables Redsquid to provide large SME and enterprise customers an omni-channel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic.
Jason Roos, CEO at Cirrus, said: “We are delighted that Redsquid have selected Cirrus as their contact centre solution. The industry is experiencing unprecedented pressures and change, and our partnership will provide organisations with an assured combination of award winning, agile technology and high standards of customer service.”
Sohin Raithatha CEO at Redsquid, added: “Omni-channel contact centres are the perfect solution to meet changing consumer needs. Furthermore, we believe that the technology should be easy and intuitive for agents to use and have the possibility to scale with a business.
"Cirrus, with its artificial intelligence features makes this possible, and we see this driving the future of customer service in the coming years.”
As a Gamma Gold Partner, Redsquid required a collaborative, omni-channel contact centre solution for its clients, enabling them to provide an enhanced customer experience.
This partnership will give Redsquid’s existing customers access to the benefits of Cirrus’ cloud-based omni-channel platform, which supports hybrid working by enabling contact centre agents to provide a consistent experience for customers, wherever they are located. In addition, for those organisations that utilise Microsoft Teams, Cirrus' contact centre is available as a native integration, which means agents can manage all customer and internal interactions within the Teams application.
Raithatha added: “Over the last few years we have seen a shift in consumer behaviour, accelerated by the Covid-19 pandemic. Our partnership with Cirrus enables us to meet our customers’ demands for an omni-channel contact centre that allows them to connect with their customers. As we add Cirrus technology into our portfolio, our customers get the opportunity to house all their technology needs with just one partner as we guide them through the digital transformation.”
