Enterprise feedback platform provider Qualtrics focuses on Experience Management, with the company offering ways for companies to leverage the feedback of employees and customers to design and improver products and experiences.
The company’s experience management operating system XM/OS witnessed almost 450 million automated actions via its xFlow technology between January and April 2021, which Qualtrics said represented a 640% increase year-over-year.
"The ability to quickly understand your customers’ and employees’ needs and adjust experiences in real-time is what keeps businesses alive in times of disruption,” said Brad Anderson, President of Products and Services, Qualtrics. “XM/OS is the only solution that can give you the agility and power to design meaningful experiences and continuously improve them.”
xFlow is a no-code solution for processing experience data via workflows and integrates with over 130 other solutions such as SAP, ServiceNow, Microsoft Teams and Salesforce.
"The value of experience management is turning insights into action," said Brad Anderson. "The Qualtrics XM/OS is operating at an incredible scale, as more Qualtrics customers use the platform not just to deeply understand their customers and employees but also take action to deliver incredible experiences across their entire organisation."