Chatbot performance management solution QBox has announced a partnership with conversational AI and automation platform Cognigy.
The Cognigy.AI platform allows companies to create and run AI-powered virtual agents to handle customer and employee conversations in areas such as customer service, helpdesk, marketing and HR. QBox, meanwhile, allows users to test and fix chatbot performance, with customers including the likes of Accenture, Nestlé, Sky and Vodafone.
The partnership will see users of Cognigy's AI platform able to use QBox to improve automated conversations by measuring NLU performance against the metrics of correctness, confidence, and clarity.
"The use of conversational AI is becoming commonplace in organisations of all sizes as they seek to continually improve customer experiences – but with an emphasis on using well-trained and intelligent chatbots", says Benoit Alvarez, Chief Technology Officer at QBox.
"We are delighted that users of Cognigy's AI platform will now be able to utilise QBox to test, analyse, fix and scale their chatbots more efficiently than ever before, therefore deliver superior experiences for their end users."
The partnership also enables chatbot developers to use training data to inform the design of chatbots.
