Puzzel has today announced the acquisition of Swedish digital engagement company Vergic.
Vergic’s technology enables companies to engage with online customers at the right moment and via the most efficient channel, through AI-supported messaging and collaboration tools.
The company’s solutions include advanced chatbots, site messaging, live chat, engagement rules, video and co-browsing. Customers who use Vergic have seen an increase in total website conversion from 5% to 28%.
Vergic’s customers include household name brands across Scandinavia and Europe, including Citizens Watch, financial services company Storebrand, e-commerce and retailer Clas Ohlson, Swedish government agency Försäkringskassan, and telco giant Telenor.
Puzzel CEO Frederic Laziou said: “Today, all organisations and brands know they have to provide digital customer service. But we’re now seeing a major evolution in what customer service means to people, both online, in stores and physical locations.
“Customers are demanding smarter experiences. And we believe that businesses that do not take steps to automate, innovate, and provide empathy when it really matters will be left behind."
Puzzel will integrate Vergic’s site messaging, chatbot, engagement rule engine, video and co-browsing capabilities into its award-winning cloud Customer Service Platform.