Interview1 Jul 2024 · 1 min read
Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)
Watch on YouTube. CX Today's Charlie Mitchell hosts Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio & Product Manage...
Watch on YouTube.
CX Today's Charlie Mitchell hosts Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio & Product Management at Lenovo.
The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.
In this episode, we consider Lenovo's Premier Support proposition, discussing:
- What is the Lenovo Premier Support?
- How Lenovo has bolstered Premier Support to be more proactive and predictive
- The results of the proactive and predictive transformation
- The challenges Lenovo overcame to achieve those results
- Final advice for fellow CX leaders
To view the rest of our CX Trends sessions, click here.
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