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Interview1 Jul 2024 · 1 min read

Proactive & Predictive Customer Support: How Lenovo Achieved It (CX Trends)

Watch on YouTube. CX Today's Charlie Mitchell hosts Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio & Product Manage...

Charlie Mitchell

Watch on YouTube.

CX Today's Charlie Mitchell hosts Rebecca Achariyakosol, Executive Director of Global Product Services Strategy, Portfolio & Product Management at Lenovo.

The video forms part of our Big CX Trends series, where we deep dive into a series of trends from across the CX space.

In this episode, we consider Lenovo's Premier Support proposition, discussing:

  • What is the Lenovo Premier Support?
  • How Lenovo has bolstered Premier Support to be more proactive and predictive
  • The results of the proactive and predictive transformation
  • The challenges Lenovo overcame to achieve those results
  • Final advice for fellow CX leaders

To view the rest of our CX Trends sessions, click here.

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