Plum Voice, the leading communications platform-as-a-service (cPaaS) provider for voice applications, announced AI Fusion™, a set of platform features facilitating the creation of intelligent virtual agent (IVA) applications that can simultaneously leverage AI resources from Amazon, Google, IBM, Microsoft and Nuance.
AI Fusion™ helps developers and companies benefit from the best aspects of various evolving AI resources, minimises lock-in to any one AI engine, and accelerates the timeframe for deployment of effective AI solutions.
Plum Voice says that it has also augmented its pre-built application templates and modules to leverage AI Fusion™ in virtual agents for consumer finance, healthcare, utilities, education, and other industries. Applications are created and augmented via Plum’s curated collection of APIs and/or via the Fuse visual builder, a tool that enables low-code/no-code dialog construction and management.
Matt Ervin, CEO of Plum Voice, said:
“AI Fusion™ furthers the core mission of Plum Voice, which is to provide a comprehensive, secure, and reliable set of communication building blocks to enable digital transformations of the customer journey.”
“Increasingly those customer journey transformations involve leveraging AI efficiently.”
Billions of voice dialogs have already been successfully automated on the Plum Voice platform, and clients on average achieve first call resolution and call containment rates of over 80%. High automation rates are the result of both advancing AI capabilities and the tools that Plum Voice provides for application monitoring and iteration.
