Pindrop has released new voice security features to capture fraudulent attempts to pass voice verification.
The new product additions, which include the ability to predict age range and spoken language, aim to improve the level of intelligence derived from voice analysis and seize more demographic information.
Pindrop’s contact centre customers can also use the captured data to better route callers and strengthen authentication.
Yet, these predictions will primarily help in identifying possible security threats.
Amit Gupta, Vice President of Product Management, Research and Engineering at Pindrop, said: “The ability to detect additional demographic features will help Pindrop’s customers better authenticate genuine users, and appropriately route consumers in a more efficient, secure manner.”
“Adding more value to our portfolio of voice authentication services is paramount and we are determined to continue helping people unlock and access the things that matter to them.”
Pindrop has also introduced the ability to detect deceptive callers, alerting the contact centre when a voice does not match an enrolled user, and improving account access security.