Voice authentication platform Pindrop has partnered with Odigo to provide its customers with security and fraud detection solutions.
The deal will see Pindrop’s solutions become available in the Odigo Connect marketplace to enable users to strengthen their contact centre security strategies.
To place its partners’ solutions in the marketplace, Odigo considers the added value they bring to customers, their reliability, and the speed of implementation.
Gahn Lane, VP, Global Partners and Alliances at Pindrop, said: “Our strategic partnership with Odigo and the addition of our cloud-based solutions into the Odigo Connect marketplace represents a significant step in our continued growth in the European market, as we seek to support call centres to reduce the risk of potentially damaging fraudulent activity and increase brand loyalty among their customer base.”
As part of the partnership, Pindrop Protect and Pindrop Passport are now available in the Odigo Connect marketplace.
Pindrop Protect gives insights on each call, including potential risks, analysing over 1,300 features of calls to identify anomalies that may signal fraud.