Parker Harris
Customer experience voice
8 stories · newest first · 3 in 2026 · 3 in the last 90 days
CRM’s Great Escape: Salesforce, HubSpot, Zeotap, and Zendesk Redraw the Data Battle
This week’s CRM news covers Salesforce’s Dreamforce vision, HubSpot’s Smart CRM, Zeotap’s Open CDP, and Zendesk AI agents.
Rhys Fisher · 5 min read · 21 Sept 2026
Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On
Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs.
Rob Scott · 11 min read · 16 Sept 2026
Dreamforce 2026: Salesforce Takes CRM Out of Salesforce
Live from Dreamforce 2026, CX Today examines Salesforce’s push to bring CRM into Slack, Claude and Teams—and what it means for AI-powered customer service.
Rob Scott · 8 min read · 15 Sept 2026
Big CX News from Salesforce, HubSpot, Adobe, & Everise
This week the CX space has seen exciting integrations from Salesforce and HubSpot, a fresh AI agent release for Adobe, and Everise implementing Krisp's accen...
Rhys Fisher · 4 min read · 6 Jun 2025
Salesforce Embeds Slack Directly Into CRM Records
Salesforce has embedded Slack across its Salesforce Customer 360 apps. In doing so, it aims to empower employees to communicate using the apps they’re alread...
Charlie Mitchell · 3 min read · 3 Jun 2025
Salesforce Resolves 85% of Its Customer Queries with Agentforce
Salesforce has made significant strides in customer service with its agentic AI platform: Agentforce. Indeed, the CRM leader is currently resolving 85 percen...
Floyd March · 4 min read · 21 Mar 2025
A Week of Good, Bad, and Ugly News for Salesforce
Last week, a mixed bag of news swirled around Salesforce, from the launch of a new Slack interface to customer data software concerns. Let’s dig down a littl...
James Stephen · 3 min read · 14 Aug 2023
Salesforce, Slack Announce New Integrations at Dreamforce
Salesforce kicked off its annual Dreamforce event yesterday with a slew of announcements, including new features integrating its subsidiary Slack with its CR...
William Smith · 2 min read · 22 Sept 2021