Derek Corcoran
Customer experience voice
6 stories · newest first · 1 in 2026 · 1 in the last 90 days
ISG, Telstra, Cresta, and ScorebuddyCX Expose AI’s Contact Center Test
ISG, Telstra, Cresta, and ScorebuddyCX show why contact center AI now depends on workflows, QA trust, governance, and value.
Rob Wilkinson · 7 min read · 22 Sept 2026
Turn QA Insights into Real CX Strategy
For many contact centers, the challenge is no longer collecting data; it’s doing something meaningful with it. QA platforms now deliver unprecedented insight...
Rhys Fisher · 5 min read · 3 Dec 2025
Unlock the Hidden Value Inside Your QA Data
For years, quality assurance in the contact center has been steady but strangely narrow in its focus. Scorecards, consistency checks, and compliance boxes ha...
Rhys Fisher · 4 min read · 24 Nov 2025
How AI QA Is Turning Contact Centers into CX Intelligence Powerhouses
Rhys Fisher sits down with Derek Corcoran, CEO and Founder of Scorebuddy , to unpack how the world of Quality Assurance (QA) is being redefined by AI and con...
Rhys Fisher · 1 min read · 6 Nov 2025
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Whether you like it or not, there’s no denying that AI has drastically altered the customer service and experience space. While it’s hard to find many areas ...
Rhys Fisher · 4 min read · 8 Apr 2025
Scorebuddy's CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
Watch on YouTube Join Rhys Fisher as he sits down with Derek Corcoran, the CEO and Founder of Scorebuddy , a leading vendor in the quality assessment space. ...
Rhys Fisher · 2 min read · 7 Apr 2025