Anil Chakravarthy
Customer experience voice
6 stories · newest first · 4 in 2026 · 2 in the last 90 days
The Three Pillars of Customer Intelligence: Context, Governance and Action
Explore this week’s customer analytics trends, from AI-driven action and unified signals to governance, context and omnichannel intelligence.
Francesca Roche · 9 min read · 18 Sept 2026
Can Adobe’s New CEO Put CX Orchestration at the Center of Its AI Era?
Adobe CEO Anil Chakravarthy comes from CX orchestration. Here’s what his appointment could mean for Adobe’s AI, data, and CX strategy
Rhys Fisher · 6 min read · 17 Sept 2026
Five Adobe Summit Announcements Every CX Leader Should See
From an AI coworker to brand visibility in the age of AI search, here are the 5 Adobe Summit 2026 announcements CX teams need to know about.
Rhys Fisher · 4 min read · 20 Apr 2026
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Adobe and WPP expand partnership to unify AI-driven marketing, streamline workflows, and scale personalised customer experience.
Francesca Roche · 4 min read · 25 Feb 2026
Firefly Is an Exciting Step for Generative AI (and Adobe’s CX Mission)
Adobe is perhaps best known for tools that allow people to open PDFs and edit photos. Yet, it also provides many leading customer experience solutions. Indee...
Charlie Mitchell · 3 min read · 11 Apr 2023
Adobe Smashes Revenue Records, Tapping into CXM Growth with Experience Cloud
Software giant Adobe posted record quarterly revenues, at $4.43 billion, and registered 15 percent year on year growth, buoyed by increased customer interest...
Zac Wang · 2 min read · 20 Sept 2022